Frequently Asked Questions

If you have a question which isn’t answered below, please call us on +383 38 75 26 39, or use our online chat facility – we have operators standing by!

Who can order from myfurniture.online?

Anybody can order from myfurniture.online! We are primarily a supplier to private individuals, but we also sell to Business2Business suppliers too.

How do I order from myfurniture.online?

It couldn’t be easier. You can place your order in the following ways: Online (24 hours a day, 365 days a year) – Our website is packed with over 1,000 products and is growing all the time. We offer the best choice of furnitures, desks, sofas, kitchens, bedrooms etc. and a lot more!

Our website incorporates the latest online security features to make sure internet shopping is safe. If you can’t find what you are looking for, please contact our sales team at sales@myfurniture.online, or click on our live chat facility and we’ll endeavor to find exactly what you’re looking for!

How do I pay for my order?

You can pay by card, online using one of the following options:

Please note, payment will be taken as soon as your order is received – we have to do this in order to get your order moving.

Who can open a credit account?

Instant Credit Accounts available for: Government bodies, Local Authority, Schools, Colleges, Universities etc.

For businesses, you can select to open a credit account during the checkout process when ordering online. For this, we will need your company details including a company registration number (where applicable).

Credit accounts will be accepted subject to a third party credit check. You can also contact our sales team at sales@myfurniture.online, they will set up an account for you.

Once your order is placed, we will send you an email confirmation to confirm that your account is open and your order has been processed.

How long will my order take?

Unlike our competitors – every item on our website shows the estimated delivery time. These delivery times are given as a guide and delivery may be before, or in some cases slightly after this date.

We always try to deliver your items as quickly as possible!

When will my delivery be made?

Deliveries can only be made during working hours, Monday to Friday and we cannot always provide an exact date at the time of ordering. For furniture items, you will usually receive a phone call a 1-2 days before delivery.

If you want to know when your order will arrive, you can email our customer service team at customerservices@myfurniture.online.

Where do you deliver?

We can only deliver items within the EU. FREE delivery applies to addresses within EU Mainland. If there are any issues we will contact you as soon as possible once your order is placed.

If you would like some advice regarding delivery before ordering, please do not hesitate to email our sales team at sales@myfurniture.online. Alternatively, you can use our live chat facility where our online operators are standing by to answer your questions.

Can you deliver to any floor in my building?

Deliveries are made to your premises as per standard transport practices.

What if I have a problem with my order?

We take customer services seriously! We know that from time to time, things don’t go 100% to plan. But unlike other companies who leave you on hold for long periods of time, we want to get the problem sorted as quickly as possible for you. If you have any problems with your order, please do not hesitate to send an email to customerservices@myfurniture.online and we will reply within 30 minutes with either an answer, or to let you know we are dealing with your problem.

We use couriers for many of our items, and unfortunately damages can happen. If this is the case, please send us an email as soon as the item is received to customerservices@myfurniture.online and we will deal with this for you as a priority. If possible, please attach a photo of the damage to your email.

 

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